At Kaona Hair, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or make a purchase.
1. Information We Collect
Depending on how you interact with our store, we may collect:
- Name, email address, and phone number;
- Billing and shipping addresses;
- Order details, purchase history, and customer service messages;
- Payment-related information handled by our payment service providers;
- Device, browser, IP address, approximate IP-derived location, referral pages, and website activity;
- Cookie identifiers and marketing preferences where applicable.
Payments are processed through payment service providers. We do not intentionally store complete payment card numbers on our own website servers.
2. How We Use Your Information
We use personal information to process orders; arrange shipping; provide customer support; send transactional updates; handle returns and refunds; prevent fraud; maintain and improve the site; understand website performance; send marketing messages where legally permitted; and comply with legal requirements.
3. WooCommerce and Website Technology
Our online store is built with WordPress and WooCommerce. The website and any installed plugins, payment gateways, shipping integrations, analytics services, or marketing tools may process information needed to provide their functions. We will identify the actual service providers and practices in use as required by applicable law.
4. Cookies and Tracking Technologies
Our website may use essential cookies to support the cart, checkout, and account functionality, as well as analytics or advertising technologies if enabled. Depending on the tools installed, third parties may collect information through cookies or similar technologies. We will provide notice and choices, including consent or opt-out mechanisms, where required by applicable law. You may also manage certain cookies through your browser.
5. Sharing Your Information
We may share information with providers that help operate our store, including payment processors, shipping and fulfillment partners, web hosting and e-commerce providers, customer service systems, fraud prevention services, and enabled analytics or marketing providers. We may also disclose information when legally required or as part of a lawful business transaction.
We do not disclose personal information for third parties’ independent marketing purposes except as described here or as otherwise permitted by applicable law. Some advertising activities may be legally defined as a “sale” or “sharing” of personal information even if no money changes hands; where applicable, we will provide the required disclosures and opt-out choices.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. However, no electronic transmission or storage method is completely secure, so absolute security cannot be guaranteed.
7. Data Retention
We retain information as long as reasonably necessary for order fulfillment, recordkeeping, customer support, dispute resolution, security, and legal compliance. Retention periods depend on the type of record and applicable law.
8. Marketing Communications
If you subscribe to promotional emails, we may send offers, product announcements, and beauty inspiration. You may unsubscribe through the instructions included in each promotional email. Transactional communications about orders may still be sent when necessary. If we introduce marketing text messages, we will obtain any separately required consent and provide applicable opt-out methods.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain information about your personal information, or opt out of certain targeted advertising, sales, or sharing. Additional rights may apply, including the right to appeal certain decisions or withdraw consent where relevant. Requests may be subject to identity verification and lawful exceptions. Contact us to submit a request. Where required, we will honor recognized opt-out preference signals.
10. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect their personal information directly. If we become aware of such collection without appropriate authorization, we will take reasonable steps to delete it.
11. Third-Party Websites
Our website may link to external websites or services. We are not responsible for the privacy practices of websites we do not control. Please review their respective policies.
12. International Visitors
If you visit from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We will implement additional safeguards where required by law.
13. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices, technologies, or legal obligations. The current version will be posted with an updated effective date, and we will provide any additional notice or consent required by law.